Products & Solutions

N-Focus

For Avaya Call Centers that are not using CMS™, N-Focus provides a turnkey reporting solution:

• 100% web-based reporting with unlimited Supervisor views
• 15 minute installation, intuitive reporting interface is very easy to learn/use
• Real-time and unlimited historical reporting - proactive alerts identify problems quickly

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N-Focus AES

For Avaya Call Centers with Application Enablement Services, N-Focus AES offers reporting with cradle-to-grave details:

• Access real-time, historical, and cradle-to-grave reports
• Monitor real-time data and be alerted when your thresholds are met
• Customize the data retention policy to fit your reporting needs

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N-Focus Plus for CMS

For CMS customers, N-Focus provides instant web-based reporting for everyone in the call center:

• Upgrade to web-based reporting right now - no hardware or software upgrades required
• Distribute powerful web-based reports to call center managers, supervisors, outsourcers, plasma/LCD screens, and mobile devices
• Deliver key performance reports to hundreds of call center personnel in seconds

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N-Focus 3 Minute Video Overview

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