Links
Technical Assistance
Books
- Call Center Management - On Fast Forward
- Call Center Scheduling and Forecasting
- A Practical Guide to Call Center Technology
- Navigating the Customer Contact Center in the 21st Century
Publications
User Groups & Associations
- The International Alliance of Avaya Users
- Call Centre Managers Forum
- Call Center Network Group (CCNG)
- American Teleservices Association (ATA)
Education & Training
- Incoming Calls Management Institution
- Call Center Guide
- Call Center
- Tele Plaza
- Preferred Solutions: Comprehensive Call Center Link List
