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Avaya Call Center Reporting

Success Stories

Fortune 500 Search Engine Company Finds N-Focus Plus, Deploys Worldwide

This globally recognized search engine chose N-Focus Plus over Avaya's professional server solutions and Avaya IQ because it met their needs as a right-sized, easy to use and highly-functional web-based reporting interface that supported their Avaya CMS data consolidation requirements. The users LOVE N-Focus Plus.

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Contra Costa County uses N-Focus Plus to improve productivity and customer service levels

Within 45 days of determining the need to improve call center efficiency, Contra Costa was running their first N-Focus Plus reports. According to a Contra Costa County representative, “We chose N-Focus Plus as the solution that best met our needs based on a review of four industry standards. N-Focus Plus also proved to be easy to configure and use.”

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Healthcare Vertical Market takes off with N-Focus

NetLert has seen an increase in Healthcare customers over the last few years. The healthcare vertical market now makes up the largest industry for the N-Focus product. N-Focus is a great fit for this market for many reasons.

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Clients' Request Again Leads Outsourcer to N-Focus

ER Solutions Inc. has chosen N-Focus on two separate occasions as a solution for providing real-time access to clients via the web. ER Solutions is a national receivables company with over 50 years of experience.

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Affinity Development Group Uses N-Focus, Reaps Benefits

Originally, Affinity Development Group (ADG) used a Nortel™ system in its old location for its call center's needs. In time, ADG grew to a level that warranted the move to a new, larger location in order to keep pace with demand, so a new location was opened in San Diego, CA.

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Electro Rent Corp Opens New Location, Chooses N-Focus

Electro Rent Corporation, a global leader in the test equipment renting and leasing industry, finds N-Focus a perfect fit for its Georgia center.

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Client Gets Insight Into Call Center Activity with N-Focus

ER Solutions Inc., a national receivables company with over 50 years of experience, recently chose N-Focus as a solution to provide real-time access to clients via the web.

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MAX Well Medical Finds Cure in N-Focus

MAX Well Medical, with the assistance of Technology Management Group (TMG), implemented the N-Focus Call Management System, a reporting package that works in conjunction with their Avaya Definity switch ACD.

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