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N-FOCUS PLUS

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All of the great features of N-Focus are now available for CMS users. N-Focus Plus connects to up to eight CMS servers to collect both real time and historical call data.

In today’s rapidly changing contact center environments, more people need access to critical contact center performance data. Many of today’s larger companies have contact center operations around the world, both internal and through outsourcers. In today’s 24x7 environment, managers in these call centers need to be able to keep their fingers on the pulse of contract center activity. N-Focus Plus allows an unlimited number of users to access performance data via a web browser. That means managers, supervisors – even agents can view call center performance reports. The data each user can access is controlled by a robust ‘permissions’ authorizations scheme.

Why is a web-based contact center reporting solution so important?

Performance information can be viewed from anywhere

A manager in San Francisco can have a “window” into the operations of a call center in Kansas City. It means that an outsourcer can provide report access to their client so the client can see first hand what kind of call activity the outsourcer is handling for them and how the outsourcer is performing.
Ease of Deployment

There is no software to install or update on the users’ desktop. A web browser is all that is required. And when it is time to upgrade N-Focus Plus, the upgrade takes place centrally, at the server. So now features and options can be rolled out instantly to all users.
Powerful Permissions Administration

Thirdly, powerful Permissions Administration means administrators can permit users any level of report and administration access. Team Leaders and Supervisors can be granted Administration authority to administer privileges for their subordinates.
Anyone Can be Authorized to View Reports

Performance data can be provided to many, many users in the organization – including the agents. The desktop applet provided with N-Focus Plus provides agents with a real-time view of call activity.
Access Reports with Mobile Devices

Supervisors who are routinely on the floor and away from their desks, can access real-time displays via wireless or wi-fi devices.

For a live web demonstration of N-Focus Plus, please CLICK HERE.

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