N-Focus is a truly unique software solution that gives you valuable insight into the operations of your call center. Rather than simply displaying performance metrics for agents within your call center, N-Focus summarizes and displays performance profiles of your call center agents, call center skill sets (departments), and even your entire call center.
N-Focus can provide valuable information on:
- Agent productivity - which call center personnel are most and least productive by calls handled
- Which agents are improving or declining in performance over time?
- Skill set productivity - which call center skill sets or departments are most and least productive by calls handled and average call times
- Which skill sets are improving or declining in performance over time?
- Is your entire call center improving or declining in over performance?
In addition to quickly providing complete call center analysis N-Focus allows you to deploy an understandable and affordale call center reporting solution:
- Distribute N-Focus reports to any web browser throughout your company or organization
- Unlimited views to all N-Focus reports allows any number of managers and key officers in companies to utilize call center analysis information
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