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NETLERT NEWS & EVENTS
Home > Press Release
Generally Available: N-Focus Plus for CMS
- Web-Based Reporting for CMS Environments
NetLert Communications, Inc., announces the general availability of N-Focus Plus for the CMS environment. Technically similar to N-Focus 3.6 from its architecture to the underlying technology, N-Focus Plus utilizes the same easy-to-use, web-based reporting features and functionality of N-Focus 3.6. Unlimited supervisor views, automatic report generation and distribution, drill–down functionality, multiple PBX support, historical detailed reports, agent self-monitoring—all of these features and more are now available for CMS data. N-Focus Plus adds value to the robust CMS data collection engine by allowing non-technical managers, supervisors, and team leads to view CMS reports in simplified formats. Further, reports can still be sent as email, PDF, or Excel files, just as with N-Focus 3.6.
The developmental basis for N-Focus Plus was providing users with easy-to-use reporting features for comprehensive CMS data. As a result, users will notice little difference in the administration of N-Focus Plus compared to N-Focus 3.6. Lead Engineer for NetLert, Gilles Levreau, states, “N-Focus Plus is conceptually identical to N-Focus 3.6, but the software now has the capability to transform robust CMS data into more manageable and user-friendly information.” Retaining a proven layout and drill-down functionality allows both new and established users of the N-Focus software to quickly deploy N-Focus Plus in CMS environments.
N-Focus Plus development has been customer driven, coupled with NetLert’s desire to bring usability to the CMS platform. Since inception of the original N-Focus product, NetLert has successfully combined customer feedback with leading-edge technology for the Avaya call center market. N-Focus Plus continues this tradition by providing call center managers and supervisors with an easy-to-use, web-based reporting solution that is capable of handling the large volume of data produced by CMS.
About Netlert Communications, Inc.
NetLert Communications, Inc. specializes in performance analysis and reporting solutions for Avaya-based contact centers. Today, NetLert Communications is uniquely
positioned in the market place, providing innovative products based on leading-edge technology to Avaya contact centers of all sizes. For more information visit
the NetLert Communications website: www.netlert.com.
Media Inquiries:
Ryan Taylor, NetLert Communications
1-828-418-0023
ryan@netlert.com
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