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NETLERT NEWS & EVENTS
Home > Press Release
NetLert Communications, Inc. Solution Now Rated "Avaya Compliant"
- Web-based reporting software is compatible with key Avaya contact center solutions
- Helps contact center managers view and distribute detailed historical reports
ASHEVILLE, N.C., October 19, 2006, – NetLert Communications, Inc., a leading provider of contact center performance analysis solutions, today announced that its N-Focus
Plus 1.2 web-based reporting software is compliant with key contact center solutions from Avaya (NYSE:AV), a leading global provider of business communication applications,
systems and services.
N-Focus Plus 1.2 helps contact center managers view and distribute detailed historical reports that can provide powerful insights into their operations and help them make
timely, informed business decisions that improve performance. The application is now compliance-tested by Avaya for compatibility with Avaya Communication Manager 3.1.2,
the company's industry-leading IP telephony application, any with Avaya Call Management System 13.1, an application that provides the information and management tools
businesses need to monitor and analyze contact center performance.
"Successful Avaya compliance testing of N-Focus Plus broadens the scope of third-party solutions businesses can use to gain the highest level of value from their Avaya
contact center infrastructure," said Jeff Lovette, product manager for NetLert Communications.
NetLert Communications is a member of the Avaya Developer Connection Program - an initiative to develop, market and sell innovative third-party products that interoperate
with Avaya technology and extend the value of a company's investment in it's network.
As a member of the program, NetLert Communications is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in
Lincroft, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensure businesses
can confidentialy add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and
reducing both network complexity and implementation costs.
"By offering compliance testing to the many innovative companies like NetLert Communications who are members of our DeveloperConnection program, Avaya promotes
fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances,
Avaya.
About Avaya
Avaya Inc. designs, builds and manages communication networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500™. Focused on
businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and
services.
Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers
leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com.
For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.
About Netlert Communications, Inc.
NetLert Communications, Inc. specializes in performance analysis and reporting solutions for Avaya-based contact centers. Today, NetLert Communications is uniquely
positioned in the market place, providing innovative products based on leading-edge technology to Avaya contact centers of all sizes. For more information visit
the NetLert Communications website: www.netlert.com.
Media Inquiries:
Ryan Taylor, NetLert Communications
1-828-418-0023
ryan@netlert.com
Media Inquiries:
Mary Thiele, Avaya
1-908-953-6152
mthiele@avaya.com
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