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NETLERT NEWS & EVENTS
Home > Press Release
NetLert Communications Announces N-Focus Version 3.2 Release
Better Looking User Interface! Easier to Use than ever!
ASHEVILLE, NORTH CAROLINA – (July 5, 2004) – NetLert Communications, Inc. today announced the official release of its latest version 3.2 of its unique call center analytical and reporting solution for the Avaya Definity PBX.
N-Focus offers call center operations utilizing the Avaya Definity switch ACD an additional option to the Avaya proprietary solutions BCMS Vu and CMS, as a replacement, a coexisting system or value-add option.
New features include:
- Triggers - this function permits managers to set thresholds on critical data sets and when activated will alert via sound, color and a pop up window
- Automated backup of database
- Expanded options
- List of times [in hh:mm format] when to get 'list' data. This provides the call center with the ability to run with improved performance
- Sort items in real-time, daily, and history reports index page. Enables managers to quickly see a sorted page versus a random listed page.
One particular enhancement in this version release that holds significant promise is in the area of web site integration of ACD data. With this additional function, call centers are now able to push specific ACD data to their web site in the form of a small window display.
An example of application of this technology would be a display of Average Hold Time to notify a potential caller of how long they will be in queue in advance of their call. Combining this function with Netlert Communications’ other call center product, N-Contact – web based text chat, which offers the caller the option of contact with live support through the web site, could potential drive traffic to this less expensive form of communication.
“We’ve been very pleased with the reaction from our existing customer base to this latest release,” stated Danny Councell, President of Netlert Communications. “Once again this release demonstrates our continuing commitment to providing the kind of productivity tools that call center management is requiring for more efficient operations”.
About Netlert Communications
NetLert Communications, Inc is based in the mountains of Western North Carolina, and produces a variety of communications and reporting tools for the contact center industry. The company initially offered its enterprise level instant messaging solution, NetLert IM, but has continued to evolve, focusing on developing and refining new software products. Today, NetLert Communications is uniquely positioned in the market place, providing innovative products based on leading-edge technology to contact centers of all sizes.
Company Contact:
Danny Councell
NetLert Communications, Inc.
(828) 670-9900 x309
danny@netlert.com
Press Contact:
Steve Paravola
Corporate Public Relations
(828) 670-9900 x341
sparavola@softbase.com
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