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HELPFUL LINKS & RESOURCES

Home > Links & Resources


TECHNICAL ASSISTANCE
  Avaya Solutions: Tek-Tips
  Call Center Ops Technical Forum
  PBXTech.info Technology Forum


BOOKS
  Call Center Management - On Fast Forward
  Call Center Scheduling and Forecasting
  A Practical Guide to Call Center Technology
  Navigating the Customer Contact Center in the 21st Century


PUBLICATIONS
  Call Center Times
  Call Center Magazine
  CallCenterWorld.com
  Customer Care Institute
  CallCentres.net


USER GROUPS AND ASSOCIATIONS
  The International Alliance of Avaya Users
  Association of Call Center Managers (ACCM)
  Call Centre Managers Forum
  Call Center Network Group (CCNG)
  American Teleservices Association (ATA)


EDUCATION AND TRAINING
  Incoming Calls Management Institution
  CallCenterGuide.com
  Call-Center.net
  Tele Plaza
  Preferred Solutions: Comprehensive Call Center Link List





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