If your organization uses Avaya CMS, call center reporting is likely managed by a small handful of individuals who are continuously bombarded with requests for new and custom ad-hoc reports. Middle management may have trouble monitoring their individual departments or groups when needed, and upper management probably needs a more complete picture of the whole organization. Wouldn’t it be easier if everyone could access, build and share web-reports from an intuitive browser-based interface, instead?
100% Web-Based Reports and Mobile Access – Manage your call center anytime, anywhere Unlimited Permission Based Access to Reports – Get the right data to the right people at the right time Ease of Use – Less data management, more people management Automated Report Distribution – Schedule reports to be distributed to all key decision makers Multiple ACD Support – Access a consolidated view of your entire organization’s call center data in one place Data Displayed Anywhere – PC, Tablets, Mobile, TV, Walls board and more
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Avaya CMS is powerful, but it’s so complex that many organizations find it challenging to use.
Most call centers simply need a way to enable any of their users (managers, supervisors, agents, and other decision makers) to quickly – and easily – create and distribute real-time and historical reports from a web-based interface.
View this recorded this webinar to learn the top 10 ways to supercharge your CMS reporting with N-Focus Plus, NetLert’s web-based reporting solution, which provides:
If your call center uses Avaya CMS, you understand its value in providing important data to your call center managers. But sometimes, even the best technologies don’t solve every business challenge.
What if all of your call center decision makers, managers, supervisors and agents could quickly generate, display and distribute permission-based real-time and historical call center reports using data from any/all of your Avaya CMS servers via an incredibly easy to use and intuitive web-based interface? Would that improve your call center’s efficiency?
N-Focus Plus helps you get the most of Avaya CMS with permission-based, real-time and historical reports using data from your Avaya CMS servers. Using N-Focus Plus’ intuitive web-based interface, every decision maker, manager, agent and any other authorized user can quickly generate, display and distribute reports.
Get the Most out of Avaya CMS: Top 5 Ways to Improve your CMS Call Center Reporting
Below is video replay of the presentation and demo, and a separate replay of the Q&A session – we spent about 30 minutes answering your terrific questions about N-Focus Plus. You can also download a copy of the slide deck here.
Here’s the presentation and demo:
Here’s the Q&A session :
Learn more about N-Focus Plus here or view a virtual product tour here.
NACR’s recent virtual conference, Navigating the Call Center with NACR, highlighted N-Focus Plus for CMS as a valuable solution for enabling all key decision makers powerful and intuitive visibility into call center performance.
Founded in 2000, NetLert specializes in performance analysis and reporting solutions for Avaya-based contact centers. Today, NetLert Communications is uniquely positioned in the market place, providing products based on leading-edge technology to Avaya contact centers of all sizes. NetLert is a division of Candescent SoftBase LLC.