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Avaya Call Center Reporting

Archive for the ‘Webinars’ Category

Webinar: Improve Avaya CMS with Fast, Easy and Unlimited Web-Reporting

October 4th, 2016
All Posts, N-Focus Plus for CMS, Webinars

If your organization uses Avaya CMS, call center reporting is likely managed by a small handful of individuals who are continuously bombarded with requests for new and custom ad-hoc reports. Middle management may have trouble monitoring their individual departments or groups when needed, and upper management probably needs a more complete picture of the whole organization. Wouldn’t it be easier if everyone could access, build and share web-reports from an intuitive browser-based interface, instead?

Join us for this webinar October 13th at PM EDT to learn how N-Focus Plus, NetLert’s web-based reporting tool for Avaya CMS, can immediately improve your call center reporting with:

100% Web-Based Reports and Mobile Access – Manage your call center anytime, anywhere
Unlimited Permission Based Access to Reports – Get the right data to the right people at the right time
Ease of Use – Less data management, more people management
Automated Report Distribution – Schedule reports to be distributed to all key decision makers
Multiple ACD Support – Access a consolidated view of your entire organization’s call center data in one place
Data Displayed Anywhere – PC, Tablets, Mobile, TV, Walls board and more

Even if you can’t join, sign up anyway and you’ll receive a link to the recording.

Register now!

 

Learn more about N-Focus Plus.
Take the virtual product tour.


Webinar – Swap Avaya BCMR with real-time web reports

April 11th, 2016
All Posts, N-Focus, Webinars

Most Avaya call centers have outgrown BCMR for reporting. Users want instant access to real-time and historical data in easy-to-understand formats like Excel, PDF and graphical charts. They also want browser-based access to their data anytime, anywhere from any device without relying on IT to run and deliver reports.

If you currently use Avaya BCMR, join us for this webinar on Thursday, April 14th, to learn how NetLert’s N-Focus solution can help you modernize your call center reporting with graphical, real-time and historical web reports that you can share with all of your users from an easy-to-use interface. You’ll learn how to:

  • Easily create and share reports from a browser or mobile device
  • Modernize reporting on any version of Avaya Communication Manager
  • Enable unlimited users to create and access permission-based reports
  • Schedule reports to be distributed to all key decision makers
  • Display data anywhere – PC, tablets, mobile, TV, walls board, website and more

Even if you can’t attend the live event, sign up anyway, and you’ll receive a link to the recording. We look forward to seeing you there!

N-Focus is an excellent replacement option for BCMR/BCMS. If you are considering a BCMR replacement / BCMRD replacement, you should attend this webinar!


Recorded Webinar: Supercharge Your Avaya CMS with N-Focus Plus

February 23rd, 2016
All Posts, N-Focus Plus for CMS, Webinars

Avaya CMS is powerful, but it’s so complex that many organizations find it challenging to use.

Most call centers simply need a way to enable any of their users (managers, supervisors, agents, and other decision makers) to quickly – and easily – create and distribute real-time and historical reports from a web-based interface.

View this recorded this webinar to learn the top 10 ways to supercharge your CMS reporting with N-Focus Plus, NetLert’s web-based reporting solution, which provides:

  1. An incredibly easy to use interface
  2. Unlimited supervisor views
  3. 100% web-based, real-time and historical reports
  4. Automatic scheduled report distribution
  5. Access to reports on any device, including mobile
  6. Unified interface for multiple CMS ACDs
  7. Granular report permissions
  8. Simple, powerful navigation with drill down
  9. Streamlined, permissions-based interface
  10. No additional client software

View now!

 

Learn more about N-Focus Plus.
Take the virtual product tour.


Webinar – Take Your Avaya CMS Reporting to the Next Level

December 2nd, 2015
All Posts, N-Focus Plus for CMS, Webinars

If your call center uses Avaya CMS, you understand its value in providing important data to your call center managers. But sometimes, even the best technologies don’t solve every business challenge.

What if all of your call center decision makers, managers, supervisors and agents could quickly generate, display and distribute permission-based real-time and historical call center reports using data from any/all of your Avaya CMS servers via an incredibly easy to use and intuitive web-based interface? Would that improve your call center’s efficiency?

N-Focus Plus helps you get the most of Avaya CMS with permission-based, real-time and historical reports using data from your Avaya CMS servers. Using N-Focus Plus’ intuitive web-based interface, every decision maker, manager, agent and any other authorized user can quickly generate, display and distribute reports.

View this recorded webinar to learn how N-Focus Plus can take your Avaya CMS reporting to the next level with:

  • 100% Web-Based Reports and Mobile Access – Manage your call center anytime, anywhere
  • Ease of Use – Less data management, more people management
  • Automated Report Distribution – Schedule reports to be distributed to all key decision makers
  • Multiple-CMS Servers – Access your entire organization’s call center data in one place
  • Unlimited Permission Based Access to reports – Give the right people access to the right data at the right time
  • Display data Anywhere – PC, Tablets, Mobile, TV, Walls board and more

View now!
Learn more about N-Focus Plus.
Take the virtual product tour.


[Recorded Webinar] Still using Avaya BCMR/BCMS? It’s time to modernize to web-based reporting.

October 22nd, 2015
All Posts, N-Focus, Webinars

Many Avaya call center customers still use Avaya BCMR/BCMS for reporting. In some cases, customers running older versions of Avaya Communication Manager might be locked in and can’t upgrade to Avaya CMS without costly upgrade fees. In other cases, CMS is seen as expensive overkill for reporting – management often simply wants real-time and historical reports that are easy to create and distribute.

If you currently use Avaya BCMR/BCMS, view this recorded webinar to learn how N-Focus, NetLert’s 100% web-based reporting solution for Avaya call centers, can help you:

  • Easily create and share reports from a browser or mobile device
  • Modernize reporting on any version of Avaya Communication Manager
  • Enable unlimited users to create and access permission-based reports
  • Schedule reports to be distributed to all key decision makers
  • Display data anywhere – PC, tablets, mobile, TV, walls board, website and more

Even if you can’t attend the live event, sign up anyway, and you’ll receive a link to the recording. We look forward to seeing you there!

View now!

 

N-Focus is an excellent replacement option for BCMR/BCMS. According to Avaya, BCMRD software will be unsupported after December 8, 2015. If you are considering a BCMR replacement / BCMRD replacement, you should attend this webinar!


Improving Avaya CMS with Fast, Easy and Unlimited Web-Reporting

May 19th, 2015
All Posts, N-Focus Plus for CMS, Webinars

If your organization uses Avaya CMS, the never-ending responsibility of creating and distributing call center reports most likely falls on a small group of already overworked IT people.

But what if every agent, supervisor, manager – and any other stakeholder – could instantly access, build and share web-reports from an intuitive browser-based interface?

Attend this free webinar to learn how N-Focus Plus, NetLert’s web-based reporting tool for Avaya CMS, can instantly improve and automate your call center reporting with:

  • 100% web-based, real-time and historical reports
  • Unlimited users can create, share and access reports
  • An incredibly easy to use interface
  • Access to reports on any device, including mobile
  • Automatic scheduled report distribution
  • Multiple CMS server data in a consolidated view

 

Even if you can’t attend the live event, sign up anyway, and you’ll receive a link to the recording. We look forward to seeing you there!

Register now!

 


Maximize and Mobilize Avaya CMS with Better Web-Based Reporting

February 2nd, 2015
All Posts, N-Focus Plus for CMS, Webinars


Learn more about N-Focus Plus.
Take the virtual product tour.

If your organization uses Avaya CMS, call center reporting is likely managed by a small handful of individuals who are continuously bombarded with requests for new and custom ad-hoc reports. Middle management may have trouble monitoring their individual departments or groups when needed, and upper management probably needs a more complete picture of the whole organization.

Join us for this free webinar to learn how N-Focus Plus can immediately modernize and mobilize your Avaya CMS reporting with:

  • 100% Web-Based Reports and Mobile Access – Manage your call center anytime, anywhere
  • Ease of Use – Less data management, more people management
  • Automated Report Distribution – Schedule reports to be distributed to all key decision makers
  • Multiple-CMS Servers – Access your entire organization’s call center data in one place
  • Unlimited Permission Based Access to reports – Give the right people access to the right data at the right time
  • Display data Anywhere – PC, Tablets, Mobile, TV, Walls board and more

Even if you can’t attend the live event, sign up anyway, and you’ll receive a link to the recording. We look forward to seeing you there!

Register now!

 


Webinar: 5 Reasons to Migrate to Web-Based Avaya Call Center Reporting

October 30th, 2014
All Posts, N-Focus, Webinars

Watch the webinar replay of “5 Reasons to Migrate to Web-Based Avaya Call Center Reporting” below.

 

Learn more about N-Focus.

Take the virtual product tour.

 

If you’re involved with managing an Avaya call center, you understand the importance of getting the right metrics to the right people at the right time. Unfortunately, current call center reporting solutions suffer from several limitations. Watch this webinar if you are concerned that your call center reporting solution has any of the following issues:

  • Limited data accessibility
  • No web-based report access
  • Difficult to use or even set up
  • Buggy, unreliable and slow interface
  • Limited or no automatic report distribution
  • Very limited historical data storage for forecasting
  • Limited platform and call center version support
  • Limited to a single PBX

Your call center reporting solution should be easy to use, get the right metrics to the right people at the right time, all without breaking your bank. Watch this webinar replay now if you want to learn the top 5 reasons why you should update your existing desktop-based Avaya call center reporting solution with a more reliable, more accessible and easier to use web-based reporting solution.


N-Focus Plus 3.0 Webinar: Supercharge Your Avaya CMS

September 22nd, 2014
All Posts, N-Focus Plus for CMS, Webinars

Webinar Replay: Supercharge Your Avaya CMS with N-Focus Plus 3.0

Watch here: https://www1.gotomeeting.com/register/719609697

If your call center uses Avaya CMS, you understand its value in providing important data to your call center managers. But sometimes, even the best technologies don’t solve every business challenge.

N-Focus Plus helps you get the most of Avaya CMS with permission-based, real-time and historical reports using data from your Avaya CMS servers. Using N-Focus Plus’ intuitive web-based interface, decision makers, managers and agents can quickly generate, display and distribute reports.

Watch this on-demand webinar to learn how N-Focus Plus 3.0 can supercharge your Avaya CMS with:

  • Web-based reports and mobile access to manage your call center anytime, from anywhere
  • Ease of use so you spend less time managing data
  • Automated report distribution and the ability schedule report distribution
  • Multiple-CMS servers to access all of your organization’s call center data in one place
  • Unlimited permission-based reports so you can give the right people access to data
  • The ability to display data anywhere, including PCs, mobile devices and TVs

You’ll also see exciting new features in N-Focus Plus 3.0, including:

  • Sub-administrator permission roles
  • Integrated reports
  • Centralized custom report control
  • CMS Connection profiles
  • Historical ‘agents by split’ report type
  • User-defined time zone support

Watch now!

 


Avaya CMS Webinar: Top 6 Ways to Improve Avaya CMS Reporting

April 28th, 2014
All Posts, N-Focus Plus for CMS, Webinars

Avaya CMS Webinar: Top 6 Ways to Improve your CMS Call Center Reporting

What if all of your call center decision makers, managers, supervisors and agents could quickly generate, display and distribute permission-based real-time and historical call center reports using data from any/all of your Avaya CMS servers via an incredibly easy to use and intuitive web-based interface? Would that improve your call center’s efficiency?

If you’re using Avaya CMS, you understand how powerful it is. There’s no doubt about it – Avaya CMS is the Cadillac of call center reporting solutions. It’s extremely powerful and robust, and provides invaluable data to call center managers. But even the best technologies have some areas for improvement. If you use Avaya CMS, then you likely experience one or several challenges we’ll address in this webinar, and then we’ll show how to quickly overcome them in a cost effective manner.

Join us May 7th to learn the Top 6 Ways to vastly improve your Avaya CMS experience with:

  • 100% Web-Based Reports and Mobile Access – Manage your call center anytime, anywhere
  • Ease of Use – Less data management, more people management
  • Automated Report Distribution – Schedule reports to be distributed to all key decision makers
  • Multiple-CMS Servers – Access your entire organization’s call center data in one place
  • Unlimited Permission Based Access to Reports – Give the right people access to the right data at the right time
  • Display Data Where You Need it – Distribute reports to your PC, mobile, tablet, wallboard, support website

Register now to see what you’ve been missing out on!